TellerInfinity brings unity to the customer banking experience in the branch on multiple levels. Branches become an optimized mix of automation and staff, ready, willing and able to provide personal assistance. Customers now have the choice of how and when to conduct their transactions, utilizing as much interaction with a staff member as they wish. With an elevated level of service offered, rather than a disappointing ‘do-it-yourself’ directive, TellerInfinity offers a unique balance between technology and that personal touch.
The results are clear; highly satisfied customers and significant cost reductions can be achieved. Combined with branch-transaction process integration and through the use of complementary technologies such as teller automation, teller-assisted service can be used as an enabler for non-value-add process eradication.