Signagelive - Ultimate Support Plan

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SignageLive Ultimate Support

As a Signagelive customer, you will receive free online and email support on our Signagelive platform for the lifetime of your licences. For those requiring enhanced support that extends beyond our free offering, we can provide both fixed cost and tailored support plans to meet your exact needs.

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Our Ultimate Support plans extend our support to include; online troubleshooting of Signagelive accredited displays and players, feature release training and monthly review calls.

Ultimate Support Plan Includes:

  • 24/5 Support
  • Remote Desktop Assistant
  • 4 Hour Kick Start Training
  • Dedicated Success Manager
  • Dedicated Support Manager
  • Scheduled Calls with Support
  • Help Center
  • Contextual Self Service
  • Live Chat
  • Telepone support
  • Remote Desktop Assistance
  • Encoding Assistance
  • Weekly Ticket Reports
  • Ticketing Integration to Support
  • On Demand Training
  • On Demand Support Calls
  • Dedicated Release & Roadmap Sessions
  • Customized Ticket Automations
  • Slack Connect Channels

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