Semacon Replacement Service Plan

This machine is warranted to be free of defects in materials and workmanship for the selected period.  It has been factory tested prior to packaging at the Distribution Center and is warranted to be in satisfactory working order prior to shipment. 

 

In the event that this machine fails to meet any of its operational specifications during the replacement warranty period, please contact Semacon immediately.  A Semacon technical support representative will attempt to resolve the problem by telephone.  If  the problem cannot be resolved by telephone, the machine will be replaced by Semacon with an equivalent machine, new or refurbished, of the same age or newer than the original machine.  Semacon will ship the replacement machine by ground service at its own expense unless expedited service is requested by the customer (an expedite fee will apply).

 

When the replacement machine is received, remove it from the double box packaging and replace it with the defective machine using the same packaging method and materials.  A prepaid shipping label will be included in the package.  Apply this label to the outside carton and arrange for the package to be picked up by the carrier within five (5) business days after receiving the replacement unit.  In the event that the defective machine is not transferred to the carrier within this time period, then the customer shall be liable for the cost of the replacement unit plus shipping costs.  If the defective machine is found to be damaged as a result of one of the inapplicable conditions listed below, then the customer shall be liable for the cost of repairs plus shipping costs.