We're Service-Obsessed and Proud of It
At Data Financial, service is at the heart of who we are. We provide exceptional products and back them with support that is responsive, proactive, and personal. Our reputation has been built on one simple promise: take care of our customers so you can take care of yours. We see every interaction as an opportunity to exceed expectations. Experience the service you need, when, and how it works best for you.
Need Help Fast? Our Experts are Ready
Our Service Stats
Our passion for customer service drives everything we do, and the numbers tell the story. We’re proud of these results, which help build trust and demonstrate our unwavering commitment to your success.
Knowledge Center
Empower yourself with the tools and answers to keep your business moving. Our Knowledge Center is your always-open resource, filled with expert insights, step-by-step guidance, and practical tips to help you resolve issues quickly and confidently. Whether you are configuring a Tidel Smart Safe, looking for a product manual, or exploring helpful “Try These” solutions, you will find clear, reliable support at your fingertips. Because the more you know, the smoother your operations run—and we are here to make sure of that.
Request Service
We make equipment support fast and simple. With 22 experienced technicians and flexible service options—phone, remote, on-site, chat, or depot—you get the help you need, when and how it works best for your business. We also offer service agreements to keep your operations running smoothly.
Contact Us
At Data Financial, every inquiry is an opportunity to support your success. Whether you need a quick answer, expert advice, or a deeper conversation about your business goals, our team is ready to help. However you choose to reach out, you can expect attentive service, thoughtful solutions, and a partner who is committed to your growth.
What Our Clients Say About Us
“Data Financial’s service team was fast, knowledgeable, and really knew how to get things fixed right the first time. They made the whole process easy and hassle-free, which helped us avoid any disruptions. It’s comforting to know we can count on them to keep our operations running smoothly whenever we need help.”
- Long-Time, Happy Customer
Discover, Learn, and Grow with Our Blog - "What DF"
With over 40 years of experience delivering solutions that help businesses optimize operations and reduce labor costs, we have gained deep insights into what truly works. Our blog is a resource designed to share this knowledge, offering practical tips, industry trends, and expert strategies to help you enhance efficiency and drive growth. Dive into our articles and discover new ways to elevate your business every day.
Return Policy
Need assistance with a return?
Contact Customer Service at 800-334-8334, Monday – Friday 8:00am – 4:00pm Central Time (CT).
Use our contact form and include your order number to request a return.
Products purchased from Data Financial, Inc. (standard non-custom equipment and accessories) can be returned only after receiving approval and a Return Authorization Number.
How do I qualify for the 7-day money-back guarantee?
You can return items in new condition with the original packaging and accessories within 7 days of receiving the order. Returns not in the original packaging will incur a 20% restocking fee.
The 7-Day Money Back Guarantee refund covers product charges minus actual shipping costs.
You can return items in new condition with the original packaging and accessories within 7 days of delivery. Returns without the original packaging will incur a 20% restocking fee.
Important Considerations
- Customers may request a UPS return label (cost deducted from the refund) or choose to return items at their own expense.
- For products shipped via freight carriers, return shipping and insurance costs are the customer’s responsibility.
- Returns made after 7 days are not eligible for the 7-day money-back guarantee.
- A 20% restocking fee applies to returns made between 8 and 30 days after receipt.
- All returns must be received within 30 days of delivery. Returns will not be accepted after 30 days.
Final sale items are not available for return.
These items are not available for return.
- Digital conversion microfiche equipment
- Check encoders (due to free custom programming)
- Any custom-ordered or individually configured equipment
- Any safe or item shipped with a freight carrier
- Used equipment
- Special Order Items